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Return, Refund, & Shipping Policy

w.e.f 24/10/2022

Our focus is complete customer satisfaction. In the event that you are displeased with the services provided, we will refund the money back, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it. It provides all the details about the services or products you are purchasing. 

  

In the event of dissatisfaction with our services, clients have the liberty to cancel their orders and request a refund from us. Our policy for the exchange and refund will be as follows:  

One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone. 

 

 Return & Refund Policy  

We will not initiate the return or replacement until manufacturing defects or the wrong product is delivered.

Return/replacement should be initiated from the customer’s end via mail within 14 days of receiving the shipment Datetime. The return window will be closed. No return/replacement will be produced. 

Below are the steps, you have to follow to get a refund for your product. 

Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.

Step 1) Mail Us at: [email protected] 

As a mail attachment, include the Order No., Registered Mobile No., or Packaging Slip Image. In addition, attach a product image or video focusing on a product issue. 

Step 3): Once our support team is satisfied with your concern, they will initiate the return process. (action should be taken 24 working hours)

      Note: Once Return Request is accepted You will get Pickup waybill number with Other Pickup Process details in mail or requested return channel, Make sure while handovering the package cross check pickup details with courier boy.

4) A customer must return a product in its original slip, unworn condition, and labels. 

Step 5) Once our return team receives the product at their end and verifies the package, they will initiate the refund process.  

Step 6) Send your payment account information via email. 

      We have two modes available for the refund

         1) Account holder name, IFSC & Account number

         2) UPI ID ( e.g [email protected] )

Step 7. You will get a refund on the preferred method within 3 working days. 

Exchange Policy   

Note:  

  • i) As we told we are trying to deliver the best product to you, still if you are not satisfied ( Color, Size, Material, etc ) with our product, we can ensure an exchange with another product that is similar or has a higher price with current product price (balanced price customer have to pay). 
  • ii) Exchange is allowed only once. 
  • iii) Coupon is not applicable on the exchange order. 

Below are the steps you have to follow to get an exchange for your product. 

Step 1) Mail Us at: [email protected] 

Step 2) As a mail attachment, include the Order No, Registered Mobile No, or Packaging Slip image, as well as a product image or video about the focusing product issue. 

Step 3) Once our support team will be satisfied with your concern, they will initiate the exchange process. (action should be taken within 24 working hours) 

Note: Once Return Request is accepted You will get Pickup waybill number with Other Pickup Process details in mail or requested return channel, Make sure while handovering the package cross check pickup details with courier boy.

Step 4) Customers have to dispatch the product from their side and mail us the delivery slip, tracking ID, and tracking link.  

Step 5) Once our exchange team receives the product, they will dispatch the exchanged product to the customer. 

One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone. 

 

Note: What should be not considered as damaged and defective or wrong product 

Products and images

  • All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.  
  • Please note that size may be due to varying the model height and actual customer height.  
  • Product color may be slightly different from images due to the lighting of the photography. 

 

General:  

Please note that there may be slight variations in the color of the item you receive as compared to the product picture on the website. While the actual color depends on fabric dyes and the weather, the colors seen on the monitor will change according to the resolutions, camera, and settings. Hence, the a slight difference.  

Minor Dark Spots:

A minor dark spot is casual due to the manufacturing process, which is easily removable after the first wash.

Cut Work:

Cutwork is common in organza sarees and cutwork products like dupattas on salwar edges.

Embroidery: 

Embroidery, patchwork, and threadwork may have slight irregularities. It adds to the unique charm of this exquisite piece. Turn the garment inside out before washing it to avoid abrasion. 

Woven:  

Missing yarn, slubs, and uneven yarn contrasts are general phenomena in woven products. This is a natural outcome and an inherent characteristic of the weaving procedure, which makes its style peculiar. 

Hand Prints:  

Hand-printed articles have minor imperfections, and that’s what sets them apart and makes them unique. The traditional dyeing and printing process may result in slight color bleeding at the first wash. Since these are not machine printed, there is a certain rawness in the designs that adds to the beauty of your ordered outfit.  

Woven Motifs:  

The design may have slight variations. 

Beads & Sequins:  

While our craftspeople and tailors create every piece with the utmost diligence, the ones with beads and sequins are always the most daunting. Beads and sequins tend to fall off the fabric, even with the best handling. Losing a few beads or sequins does not affect the overall look of the attire, and cannot be noticed even under scrutiny. So don’t worry and shine away! 

Lining of the Product:

Minor thread variation or pull of thread is common in lining ,Which doesn’t affect to product quality.as its use as inner of product likes salwar suits, kurtis, lehengas or some type of sarees.

Minor dark spots on the lining are normal during the manufacturing process and are easily removed after the first wash.

Order / Delivery Return Dispute :

We are trying to deliver the best product to our customers. However, if you are dissatisfied with the product, we will still accept the return of the order/parcel in this condition, 

Method 1: Self-ship
      Customers have self-ship the product from their side full refund will be initiated in 3 working days after the receiving shipment at the warehouse.

Method 2: Pickup Assistance

      We will refund the after deduction of the Pickup/Processing charges. Charges are applicable as below.

a) 250/- rupees would be deducted from the Order amount, 250/- Rs includes ( Processing Charges + Pickup charges ), If the amount is less than or equal to 1200/-

b) 280/- rupees would be deducted from the Order amount,280/- Rs includes ( Processing Charges + Pickup charges ), If the amount is greater 1200 than less than or equal to 1500/-

c) 350/- rupees would be deducted from the Order amount,350/- Rs includes ( Processing Charges + Pickup charges ) If the amount is greater than 1500 or less than or equal to 2300/-  

d) 450/- rupees would be deducted from the Order amount,450/- Rs includes ( Processing Charges + Pickup charges ) If the amount is greater than 2300 or less than or equal to 3000 /- 

e) More than 3000 /- Rs products are not refundable in any condition you can exchange only in the condition of any transportation damage with same product.  


Happy Note:

We are working hard to meet our customer service and satisfaction objectives. So deduction charges are a flat discount applicable on next orders.

The applicable conditions are:

( The amount should be similar to or higher than the previous orders. No coupon will be applicable to orders. Orders should be in “prepaid” mode. Returns are also not accepted; only exchanges with the same product are permitted in the event of transportation damage. )

If Product cost is less than Previous Orders you can get 50% of the [applicable discount], which you can split up into two orders.

Exchange Dispute

a) After the Exchange if the Customer is not satisfied with the Product They Can return with Pickup and Processing Charges (Charges are based on Clouse Order/delivery Dispute)

b) If Customer Want to Try a Second or more exchange They have to Pay Pickup Charges of 175/- Rs and Delivery Charges of 175/- Rs.   

Note : 

  1. Delivery and pickup charges vary due to product weight. 
  2. All the products are subjected to single quantity order, if there is more than one quantity in single order it should be multiplied by the order product quantity. 

Shipping Cancellation Policy  

For Cancellations of a shipped order please contact us via Customer care number +91 93272 40806 or contact us via mail at [email protected]   

You can cancel an order until the product has shipped. You will get full payment on COD and prepaid orders from the source. if the product was shipped (the customer has to pay a courier cancellation charge of 250 RS)
Shipping Policy
No order should be processed without a confirmation call. All orders punched by customers will get confirmation calls within 24 working hours, Customers can ask for more information from our confirmation executive regarding the product, and even demand real images or more images of the ordered product. Whatever the availability of images, they will be provided to the customer.
Our executive is making every effort to contact the customer as soon as possible to confirm the call on the number provided in the order. However, if the number is not reachable or is not picked up after three attempts, the order should be considered canceled.
Note:
1) Product Cost between 2000 /- to 3000/- Customer Have to pay minimum 20% or 500/-  in as advance as token pay.( Token amount is  only refundable after deduction of the cancelation charges in the condition of cancelation after product shipped )
2) Product Cost More than  3000/-  Shipped only will be Prepaid Mode Customer have to pay full amount No COD will be Processed. 

How does Refund work based on the different modes of payment:-

  • If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of my pink saree, after the products clear the Q.C process.
  • If you have chosen the wallet option for the order, then the amount gets refunded as a credit note in the mail within 3 business days from the date of product clearing Q.C at our Warehouses.
  • If you have paid for the order using the Cash on Delivery option, then the required amounts shall be refunded as Bank Account or UPI whatever option is chosen by you within 3 business days from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account or UPI you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

 

 

For any query, reach us by: 

Two ways we are supporting customer care details are below:  

  1. Just call on our official support number (10 am to 6 pm, Mon to Saturday, except Holidays) at +91 93272 40806  
  2. mail us at [email protected] 

 

 

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14 Days Returns / Exchange*
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