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Return, Refund, & Cancellation Policy

W.e.f     01/08/2022

Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.  

  

In case of dissatisfaction with our services, clients have the liberty to cancel their Orders and request a refund from us. Our Policy for the Exchange and refund will be as follows:  

One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone number. 

Note: Kindly make an opening video of the parcel to verify product defect and damage, wrong product delivery issue.

 

 Return & Refund Policy

Pinksaree’s returns and exchange policy gives you an option to return or exchange items purchased on Pinksaree for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:

1 ) Pick-up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.

2) Self-Ship: If we don’t offer a pick-up at your location. In such cases, we will credit the shipping costs in the form of Pinksaree credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Pick-Up

During Pick Up, our delivery agent may do a quality check on the return. For a successful pickup, we will initiate a refund for the return amount into the refund mode selected at the time of initiating the return request. After Successful pickup, you will get a refund within 3-4 days on the selected payment mode.

Self-Ship

This refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the received product does not pass the quality check, we shall ship it back to you.

Exchange Policy   

As we told we are trying to deliver the best product to you, still if you are not satisfied ( Color, Size, Material, etc ) with our product, we can ensure exchange with another product which is similar or higher price with current product price (balanced price customer have to pay)

However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, We will ship the new item to you after picking up the original item from you. 

Please note that we offer you an option to exchange items purchased by you on Pinksaree for the same or different sizes of the same style or for any other item of the same or different value from Pinksaree within the specified exchange period subject to your address being serviceable for an exchange.

 If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. 

Note:  

  • ii)  Exchange is allowed only once. 
  • iii) Coupon is not applicable on the exchange orders.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Whom  Products value exceeds greater than or equal to ₹ 3000 /- which are not returned and refundable. You can only get the same products in an exchange on the condition of defective or in transit damage (Customers have to mandatory provide an opening video of the products to verify products issue ) 

  2. Whom products value exceeds greater than or equal to ₹ 2000 /- If the customer wants to return then Pickup Charges would be applicable ( ₹ 175/-) rest amount will be refunded to the customer after deduction of the courier charges.

  3. Due to the Pincode serviceability nature, Some of the Pincode we which are not serviceable we can only ship by Indiapost and Prepaid Orders. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items can be exchanged via again Indiapost.
  4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (e.g. shoes must be packed in the original shoe box).
  5. Under Exchange Policy,

a) If you choose to exchange the item purchased by you on Pinksaree within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange an item purchased by you on Pinksaree for any other item of the same or different value from Pinksaree. In such case, if exchanged item is of a higher value, differences in amount will be charged to you and if exchanged item is of a lower value, differences in amount will be refunded to you as Pinksaree StoreCredit post successful pick up of the original item from you.

c) The Net amount paid by you (excluding instant cashback/discount) to purchase an original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by Pinksaree as the case may be, for an exchange.

d) Applicable refund for exchange will be triggered post successful pick of original item from you.

e) If you want to try a Second exchange  ₹ 175/- Deducted as pickup charge from the Order amount. 

f) If Exchange Product difference amount less than or equal to ₹ 500/- Customer have to pay balance amount in prepaid  mode. then we are able dispatched the shipment.

6) Exchanges are only allowed for pin codes that are serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select a single item for exchange. While customers can exchange multiple items at a time by initiating separate exchange requests for each item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

10) Pinksaree shall reserve the right to restrict the exchange of the items purchased on Pinksaree if the customer in any way breaches or misuse this policy, as determined in Pinksaree’s sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) Pinksaree will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Pinksaree would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Below are steps, you have to follow to get a Return / Exchange about your product. 

Step 1) Click Here and Fill the Form And Follow the Other Steps

Step 2) Mention Order No, Registered Mobile No, or Packaging slip image as an attachment. on additional attach product image or video about focusing product issue. 

Step 3) Once our support team will be satisfied with your concern, they will initiate the Refund/ exchange process. (action should be taken within 24 working hours) 

Step 4) Customers have to dispatch products from their side and mail us the delivery slips, tracking IDs, and tracking link (If pickup services are not available on customer Pincode).  

One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone number. 

 

Note: What should be not considered as damaged and defective or wrong product 

Products and images

  • All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.  
  • Please note that size may be due to varying the model height and actual customer height.  
  • Product color may be slightly different from images due to the lighting of the photography. 

Shipping Policy  

For Cancellations of a shipped order please contact us via Customer care number +91 93272 40806 or contact us via mail at [email protected]   

  • You can cancel an order until the product was shipped. You will get full payment on  Prepaid orders from the original payment of the source. if the product was shipped ( customer has to pay courier cancelation charge of 250 RS)
  •  On certain conditions ( More than one product or quantity ) to ensure the shipment deliverability we are taking a token amount ( Partial amount )  Which is only refundable after the deduction of the cancelation charges. 
  • Token Amount are subject to Order amount Like ₹ 250/- If Order amount is less than or equal to ₹ 2000/-.More than ₹ 2000/-  Customer have to Pay minimum 20% Of Order Amount.    
No order should be processed without a confirmation call. All orders punched by customers will get confirmation calls within 24 working hours, Customers can ask for more information from our confirmation executive regarding the product even if they can demand real images or more images about the ordered product. whatever availability of images will be provided to the customer.
Our executive is trying best to reach you as soon as possible to customer to confirm call on provided number in the orders, if the number is not reachable or not picked by more than 3 times order should consider as canceled (Customer have to reach us to ship the order).

How does Refund work based on the different modes of payment:-

  • If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by Pinksaree, after the products clear the Q.C process.
  • If you have chosen the wallet option for the order, then the amount gets refunded as a credit note in the mail within 3 business days from the date of product clearing Q.C at our Warehouses.
  • If you have paid for the order using the Cash on Delivery option, then the required amounts shall be refunded as Bank Account or UPI whatever option is chosen by you within 3 business days from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account or UPI you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

 

To Return Or Exchange Your Product Kindly Click On Link. Click Here

For any Query reach Us by: 

Two ways we are supporting customer care details are below:  

Just call or Whatsapp on our official support number (10 am to 6 pm, Mon to Saturday, except Holidays)

  1. Call Us at +91 93272 40806
  2. Whatsapp Us On:   +91 93272 40806
 
 

Grievance Redressal Or Any Query

Mail us at: [email protected] 

To read our previous policy which is applicable to orders processed before 01/Aug/2022 click on the below link.
https://www.pinksaree.com/return-refund-and-cancelation-policy-till-july-31/

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